Founded 8 months ago, Yampa is developing autonomous AI agents for customer service operations.
What?
Yampa's AI agents are designed to handle unique situations across multiple communication channels – including phone calls, emails, and chat – in all common languages. The system can understand each client's specific context, analyze their requests, and act autonomously to resolve issues. When faced with particularly complex situations, the agents can seamlessly escalate to human customer service teams.
"Our conviction was that in the future, to have truly efficient customer support, both for companies and clients, AI agents will play a major role," said CEO and co-founder Marin Huet. "The key is not just to propose chatbots or call bots that are purely conversational. Customer support is complex and needs agents that can gather information, make decisions, and take actions to solve end-to-end processes."
Why?
Conventional chatbots typically read from FAQs or provide standard replies. Yampa's approach addresses fundamental limitations in current customer service operations, where businesses struggle with limited accessibility, extended waiting times, and unresolved requests.
Existing solutions often force companies to choose between quality and cost, leading many to outsource customer support to countries with cheaper labor – a strategy that frequently results in diminished service quality.
Under The Hood
At the heart of Yampa's solution is Y.core, its proprietary orchestration platform. Rather than building a single all-purpose AI agent, Y.core coordinates multiple specialized AI agents, each handling specific tasks within the customer service process. This distributed approach allows for more precise and effective problem-solving.
"What we built is an orchestrating platform that has LLM agents that all have a specific task," Huet said. "You can think of it as one central agent orchestrating lots of mini agents that all have a specific role to play."
The platform is LLM-agnostic, capable of working with various language models including OpenAI, Anthropic, and open-source options like Mistral. This flexibility allows Yampa to adapt as AI technology evolves and new, more powerful models emerge.
Who?
Founded in March 2024 by Huet (former Head of Data at Alma), Baptiste Saintot (ex-Head of AI at Alma), Patrice Mazoyer (former CEO of Konecta FSM), and Stéphane Blondeau, a customer service expert. Blondeau resigned from the company in November and remains a senior advisor.
